Skip to content

The Human Touch | How to Improve Your Customer Service

These days, with all the tech around us, people are missing real-life “human” interactions, especially regarding customer service. Imagine you have a problem with a product or service you received, so you call the customer service number, hoping for some quick help. But instead of talking to someone, you get a robot voice taking you ‘round and ‘round in circles. Annoying, right? It’s no surprise that so many people say, “I just want to talk to a REAL person.” Everyone’s looking for that you can’t get from a machine. 

Here at Search Solution Group, we’re all about making customer service feel more human. Our team works hard to find and place customer service reps who are not just friendly and understanding but also really good at what they do in companies nationwide. This blog looks into why human-powered customer service is not just a preference but a strategic necessity for businesses aiming to thrive in today’s customer-centric world.

Why Choose Human Customer Service Staffing Over AI & Automation?

Businesses are increasingly adopting artificial intelligence (AI) and automated solutions to manage their customer service. These systems, with their promise to scale up operations and cut costs, often miss the mark in addressing what customers truly need. The hassle of dealing with endless automated responses, handling miscommunications and language barriers with overseas support, or struggling with a chatbot’s inability to understand complex issues can drive customers to seek alternatives. This heavy dependence on what feels like distant and cold customer service methods can cause companies to lose touch with their customer base.

It’s not just about people wanting to talk to another human; it’s about the depth of understanding, immediate support, and individualized care they miss. Customers are looking for care that acknowledges their unique situation, addresses their concerns without delay and provides a personalized experience ᅳ areas in which  AI and automated solutions continually fall short. Many businesses are recognizing the importance of having real people on their customer service teams vs AI. This is because incorporating human elements into customer service can help companies offer empathy, efficiency, and a personalized touch that differentiates them from their competition. 

Here are some interesting stats on why people prefer HUMAN customer service representatives over AI:

  • 73% of Americans had trouble using automated systems to reach the correct department. (Treasure Data, 2019)
  • 83% of customers say a human representative is important when dealing with a complex issue. (Accenture, 2016) 
  • 72% of customers would rather wait on hold to speak to a live agent than use an automated self-service system. (Zendesk, 2024))
  • 61% of consumers say humans understand their needs better than AI. (Survey Monkey, n.d.) 
  • 53% of people say human customer service representatives provide more thorough explanations than AI. (Survey Monkey, n.d.) 
  • 52% of people say human customer service agents are less likely to frustrate them compared to chatbots. (Survey Monkey, n.d.)

How Does Our Customer Service Staffing Agency Save Companies Money?

⁤When it comes to customer service, hiring “human” employees may seem like an expensive option compared to automated systems. ⁤⁤However, here at Search Solution Group, we will provide you with flexible and cost-effective staffing solutions. ⁤⁤We offer temporary, contract, and direct-hire employees, and our team of skilled customer service professionals lets you scale your workforce up or down based on demand. ⁤⁤By offering this kind of flexibility, businesses can reduce the financial burden of maintaining a full-time staff during off-peak periods. ⁤

By elevating your customer service with genuine human connections, you’ll see fewer repeat calls and the associated costs. Happy customers don’t just come back; they also don’t need as much follow-up help. This not only smooths out your operations but can also lead to significant savings on customer service costs down the line.

The Competitive Edge of “Real Human” Customer Service

In a marketplace where products and services are often similar, customer service can be the differentiator that sets your company apart. That is why you need to create a customer service experience that will make a lasting impression is very important in today’s competitive landscape, this can make or break your company. 

When you have “REAL” human customer service representatives, they have the ability to empathize, adapt to dynamic situations, and make judgment calls that automated systems cannot. They are able to detect nuances in tone, understand context, and offer compassionate solutions that can leave a lasting impression on customers. By prioritizing human interaction, companies can turn service encounters into moments of delight, building strong emotional connections with their customers. 

Personalized, thoughtful customer service fosters loyalty, encourages repeat business, and generates positive word-of-mouth. It’s an investment in customer relationships that yields significant returns over time. 

When customers feel that their opinions are being heard and that they are valued, they are more likely to come back and recommend your brand to others. The goodwill generated by exceptional customer service can translate into tangible benefits for your company, including increased customer retention and higher lifetime value. 

Working with a Staffing Agency for Customer Service

When you work with a recruitment agency like Search Solution Group, we can simplify and customize the process of hiring customer service staff to meet your specific needs. At SSG, we are experts at finding candidates who are not only technically proficient but also excel in empathy and communication, which are key qualities for superior customer service. 

Our approach involves thoroughly understanding your unique requirements and company culture, which helps us identify professionals who fit well within your organization and enhance your customer interactions. We manage the entire recruitment process, including vetting and initial training, allowing you to concentrate on your core business. At the same time, we take care of staffing your customer service with capable, empathetic professionals. 

As digital transformation reshapes industries, the importance of human connection in customer service remains critical. At Search Solution Group, we are committed to transforming customer service from a basic business function into a significant competitive advantage by staffing your team with real, empathetic, and skilled professionals. This approach doesn’t just save money—it builds stronger, more loyal customer relationships. If you’re looking to enhance your customer service and distinguish your brand, consider the personalized, human touch that Search Solution Group can bring to your team.

Our Customer Service Staffing Expertise

At Search Solution Group, we have placed thousands of customer service professionals across a broad range of industries. We have developed a talented network of professionals with proven success records of showcasing quality communication, organization, and problem-solving techniques to exceed your expectations for the full-time,  temporary, or project-based position you are looking for. We excel in placing experts in these positions: 

  • Customer Service Representative  
  • Customer Service Specialist 
  • Technical Support Specialist 
  • Call Center Agent
  • Call Center Manaement  
  • Help Desk Analyst
  • Help Desk Supervisor
  • Customer Support Manager 
  • Customer Support Training Specialist 
  • Inbound Support Representative
  • Outbound Support Representative

As we navigate through the digital transformation, the value of human connection in customer service remains irrefutable. Companies that recognize and act on this by integrating real, empathetic human interactions into their customer service framework are the ones that will thrive. In the quest to innovate and automate, let’s not forget the fundamental human need for connection and understanding. After all, in a world increasingly run by AI and robots, the companies that make us feel genuinely cared for and understood are the ones we’ll remember and return to. 

To learn more about how Search Solution Group can help hire your next customer service professional, visit here.

Get In Touch

Job Seekers

Related Resources